Shipping Policy – Xelara Pakistan

At Xelara Pakistan, we are committed to delivering your favorite beauty products safely and efficiently across Pakistan. Please read our shipping policy carefully to understand how we process and deliver your orders.

Order Processing

• All orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order is dispatched, you will receive a confirmation message with delivery details.

Delivery Time

• Major Cities: 2–4 business days

• Other Cities & Remote Areas: 4–7 business days

Delivery timelines may vary during sales, holidays, or due to unforeseen courier delays.

Shipping Charges

• Standard shipping charges are applied at checkout based on your location and order value.

• Free shipping promotions may be offered on selected campaigns or minimum purchase amounts.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) service across Pakistan for your convenience.

Order Tracking

Once your order has been shipped, you may receive tracking information via SMS, email, or WhatsApp to monitor your delivery status.

Delivery Attempts

Our courier partners may attempt delivery more than once. If the order remains undelivered due to incorrect address or customer unavailability, the shipment may be returned.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery with clear pictures and order details for assistance.

Customer Support

For shipping-related questions or support, please contact us at:

📧 Customer.Service@xelarabeauty.com

Thank you for choosing Xelara Pakistan. We appreciate your trust in our brand.